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Rules for using the menadabulgaria.com service

I

General provisions

  1. 1.The Rules determine how you use the www.menadabulgaria.com website.
  2. 2.The administrator of the website www.menadabulgaria.com (the "Website") is the Balkan Investment Center "Menada" Król-Krajewska, Krajewski Sp.J., with its registered office at ul. Osiedle Piastowskie 6A/4, 62-200 Gniezno, NIP 584-260-87-04, REGON 220387454, operating in Bulgaria under the name Балкански Инвестиционен Център "Менада" Крул-Крайевска with offices at k.k. Слънчев Бряг, сгр. "Глобус" 1, ет. 5, ап. 2, BULSTAT 177049032, referred to in short as MENADA.
  3. 3.
    Customer service office:
    1. a)in Poland, at ul. Wszystkich Świętych 5/7, 61-843 Poznań;
    2. b)in Bulgaria, at Persani Complex, Menada Apartments, ground-floor office, Sunny Beach 8240.
  4. 4.The Rules set out the rights and obligations of Website Users, including persons making a Booking, registering on the Website and performing other activities on the Website.
  5. 5.
    The Rules have been developed based on applicable law, in particular:
    1. a)the Act of 10 May 2018 on the protection of personal data (Journal of Laws 2018, item 1000);
    2. b)the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827);
    3. c)the Act of 18 July 2002 on the provision of electronic services (Journal of Laws of 2002, No. 144, item 1204);
    4. d)the Act of 23 April 1964, the Civil Code (Journal of Laws of 1964, No. 16, item 93, as amended).
  6. 6.Using the Website means acceptance of the Rules and confirmation that the User has read, understood and undertakes to comply with them. Acceptance of the Rules is tantamount to consent to conclude an agreement with the Administrator for the provision of electronic services, in accordance with the Act on the provision of electronic services.
III

Basic definitions

Administrator
the entity indicated in Chapter I, point 2 of the Rules.
Contact form
an electronic path to contact the Administrator to make a reservation.
Password
a unique string of characters set by the User to log into the Website's Customer Area.
Account in the Customer Area
an individual account available to registered and logged-in Users in the Customer Area.
Login
the User's e-mail address provided during Registration to the Website.
Rules
the conditions of using the menadabulgaria.com website and the provision of services by the Administrator.
Registration
an action performed by the User consisting in the creation of an individual Account in the Customer Area on the Website.
Booking
submitting a reservation of the Apartment available on the Administrator's Website. The Booking is tantamount to reading and accepting the Regulations of the Handing Over, Use and Collection of the Apartment as well as the Privacy Policy.
Website
the website and all related subpages located at www.menadabulgaria.com, and at other internet addresses at which the Administrator runs the Website, which is the property of the Administrator.
Seller
the Website Administrator, who performs the Service for the Customer.
Customer Area
a service made available as part of the www.menadabulgaria.com website, available to registered and logged-in Users, enabling direct access to information (including reservations made by the User) and service management.
Agreement
an agreement for the booking of an apartment concluded between the User and MENADA through the Website in electronic form under the conditions set out in these Rules.
User
a person using the Website - a natural person who has full legal capacity; a legal person or an organisational unit without legal personality, with rights to legal acts granted by the Act, using the Website. The Website User may also be a person who does not have full legal capacity, with the consent of the legal guardian.
Apartment
a room or rooms rented by the Owner constituting his separate property in Bulgaria, intended for short-term stay of people, separated by permanent walls within the building, used for the purposes of the Owner and the User.
Owner
a natural or legal person having the right to real estate in Bulgaria, confirmed by relevant documents.
IV

Subject matter and terms of services

  1. 1.The Website offers Users access to the Services and the ability to use the content of the Website, in accordance with the Rules and additional conditions published by the Administrator.
  2. 2.The Website provides Services enabling the Booking and conclusion of the Agreement.
  3. 3.By making a Booking, the User confirms that he has read the Regulations of the Handing Over, Use and Collection of the Apartment as well as the Privacy Policy. The Administrator is not responsible for the consequences of providing false or incomplete information.
V

Information on services provided by electronic means

  1. 1.Each User may terminate the use of electronic services provided by the Administrator free of charge.
  2. 2.The Administrator ensures the operation of the IT system that he uses in such a way as to prevent unauthorised access to the content of the message consisting of electronic services, in particular using cryptographic techniques.
  3. 3.The Administrator ensures unambiguous identification of electronic-service pages.
  4. 4.Using electronic services may involve risks. To eliminate or minimise such risks, the User is obliged to take appropriate measures sufficient to secure the device used to access the Administrator's Website.
  5. 5.Information on the function and purpose of software or data not belonging to the content of electronic services, entered into the ICT system used by the User, is included in the Privacy Policy.
  6. 6.
    To use the Administrator's Website, the User should meet the following technical requirements:
    1. a)internet connection;
    2. b)a device that allows the use of an internet connection;
    3. c)a web browser that allows displaying websites and access to the Administrator's Website, with support for SSL-encrypted connections and JavaScript;
    4. d)a valid e-mail address.
  7. 7.The Administrator reserves the right to interfere in the technical structure of the Customer Area in order to diagnose any irregularities or problems in the functioning of the Website.
VI

Conclusion of reservation

  1. 1.To make a reservation, the User provides: name and surname, email address, telephone, street, house number, postcode, city and country.
  2. 2.
    To make an apartment reservation, the User confirms that he has read the following:
    1. a)Regulations of the Handing Over, Use and Collection of the Apartment;
    2. b)Privacy Policy and information obligation regarding the processing of personal data;
    3. c)Model Agreement;
    4. d)the rules of using the www.menadabulgaria.com website;
    5. e)the price appearing in the summary of his Booking on the Website, including the apartment price, tourist tax and prepayment value;
    6. f)what the price in the Booking includes;
    7. g)the rules of stay (check-in, check-out, deposit for the premises);
    8. h)the rules for cancelling a reservation, which depend on the offer chosen by the User;
    9. i)the place to collect the keys;
    10. j)the chosen payment method.
  3. 3.After completing the reservation, the User receives a confirmation of the reservation at the active e-mail address provided.
  4. 4.An individual link will be indicated in the confirmation message, allowing the User to log in and check his reservation, its terms and contract.
  5. 5.The conclusion of the reservation agreement with the User is made in electronic form.
  6. 6.By paying the price specified in the booking conditions, the User accepts the terms of the Agreement. MENADA will confirm to the User the conclusion of the contract.
  7. 7.After making the Booking, the Administrator provides a contract that is available in the Customer Area or in an e-mail received to the e-mail address provided.
  8. 8.Terms and methods of payment are available after making the Booking in the summary of the Booking, in the Customer Area and in e-mail messages from the Website Administrator.
  9. 9.All prices on the Website are gross prices and include VAT.
  10. 10.The contract is carried out in accordance with the Regulations of the Handing Over, Use and Collection of the Apartment and other provisions contained in these Rules and documents attached to the Booking.
VII

Withdrawal from the contract

  1. 1.Withdrawal from the conclusion of the contract takes place in accordance with the booking conditions set out in the Terms and Conditions of Purchasing, Use and Reception of the Apartment.
VIII

Payments

  1. 1.Payments at www.menadabulgaria.com are supported by Six Payments Polska and Przelewy24.
  2. 2.High security for card transactions is ensured by the use of strong transaction security - 3D Secure (Verified by VISA and MasterCard SecureCode) and SSL EV (Secure Sockets Layer Extended Validation). The system ensures high security also thanks to the fact that payment-card numbers never reach the online store and are not stored anywhere. The customer is guaranteed that the card number is known only to him and to his bank.
  3. 3.All payments for reservations are made exclusively electronically through the designated payment service providers.
IX

Certificates and safety

  1. 1.The SSL certificate ensures the protection of websites and the confidentiality of data transmitted electronically. The algorithm used, with an encryption-key length of 128 bits, is currently the safest and most popular in common use. As a result, it is not possible to take over information transmitted via a secure website.
  2. 2.The certification body is Thawte.

Terms and conditions of purchasing, use and reception of the apartment

Basic definitions

Apartment
a room or rooms rented by the Owner being its separate real estate in Bulgaria, intended for short-term stay of people, separated by permanent walls within the building, used for the purposes of the Visitors and Guests of the Owner.
Visitors
a legal entity or a natural person using the option of staying in the Owner's apartment.
Owner
a natural or legal person holding the right to real estate in Bulgaria, confirmed by relevant documents.
Menada
Owner-support company in the organisation of his rental and caring for the Apartment in Bulgaria.
Guest of the Owner
a natural or legal person using the possibility of staying in the Owner's apartment, notified by the Owner.

Rules of passing and reception of the apartment by the Visitor

  1. 1.Menada takes care of the Apartment on behalf of the Owner.
  2. 2.The Visitor and Guest organise their own travel, stay, board and insurance.
  3. 3.Booking of the Apartment can take place personally in the Menada office, via the internet, through the Partners of Menada, or through the Owner.
  4. 4.Payment for the apartment is made on the terms and conditions specified in the apartment reservation agreement and/or confirmation of booking/voucher. In the event of resignation from staying in the apartment, if the booking fee has been paid, it is a non-returnable remuneration of Menada. Invoices are issued to the person making the Booking. The willingness to change data can be reported at the latest on the day of arrival.
  5. 5.If, due to reasons beyond Menada, the Visitor delays the arrival or shortens their stay, no refund for unused time is due.
  6. 6.Invoices are issued for the person making the Booking. The desire to change the data can be reported at the latest on arrival.
  7. 7.If the Visitor/Guest does not inform MENADA about the cancellation of the reservation within the time specified in the booking conditions, the total booking value is required.
  8. 8.If the Visitor/Guest would like to extend their stay, please contact the Menada office.
  9. 9.In case of a confirmed change in the possibility of making a reservation in a given apartment, in particular the date or number of people, Menada charges a handling fee specified in the booking conditions; if there is no such fee, the fee is EUR 20.
  10. 10.WORKING HOURS: the Menada office in Bulgaria and Poland operates from 11:00 to 22:00 Bulgarian time.
  11. 11.EMERGENCY CONTACT: +359 897 400 820.
  12. 12.Communication with the Visitor/Guest or Owner after office hours can only be done by SMS to the emergency contact.
  13. 13.The apartment is available to the Visitor/Guest on the day of arrival from 15:00 (Bulgarian time), and on the day of departure at the latest 11:00 (Bulgarian time).
  14. 14.The apartment is put at the disposal of the Visitor for the duration of stay specified in the booking form/voucher or for the time agreed between the Guest and the Owner. Apartments, depending on the type and location, are furnished in the range specified in the booking process - in particular: double/single bed with a mattress, folding armchair, kitchen table, chairs and kitchen cabinets. In addition, the apartment has ready-made bed linen, pillows, quilts, sheets, pillowcases, quilt covers and towels (medium and bath).
  15. 15.The apartment also has equipment specified in the booking process - in particular: stove/hob, fridge, kitchen accessories (glasses, cutlery, pots, frying pan, plates, soup plates, cutting board, cups/mugs), trash can, clothes dryer and TV.
  16. 16.KEY ISSUE: keys (and/or access cards) to the Apartment are issued to the Visitor/Guest by an authorised employee of the cooperating Menada company at the Persani Complex, 8240 Sunny Beach, on the main street in Sunny Beach, or in the indicated places or in the complexes themselves, depending on the location of the apartment and the chosen reservation conditions. Keys (and/or access cards) can be picked up at the earliest on the day of arrival from 15:00 (Bulgarian time) to 22:00. The exact check-out time is determined at the time of check-in. Check-out is from 07:00 to 11:00.
  17. 17.After this time, the keys may be issued for an additional fee specified in the booking conditions, or free of charge the next day from 09:00.
  18. 18.Handing over the keys (and/or access card) to the Visitor follows presentation of the booking form/voucher from the cooperating travel agency, internet portal or Menada, or after written (e-mailed) information from the Owner about the arrival of his Guest, and after the final settlement.
  19. 19.Upon receipt of the keys, the Visitor pays a deposit of the amount specified in the booking conditions, but not less than EUR 50, to cover possible damage to the apartment. The deposit is returned on the day of departure when the keys are handed over, unless there have been any damages to the apartment. This does not apply to Visitors of apartments in Tsarevo, where the apartment is checked by the cleaning service in the given complex and verified by the Manager. Menada may demand deposit payment before arrival and settle the deposit upon departure of the Visitor/Guest.
  20. 20.After receiving the keys (and/or access card), the Visitor checks the condition of the premises and its equipment. In case of noticing serious irregularities or damages, this should be reported immediately (on the day of arrival) to the Menada office - by SMS to the emergency contact given above.
  21. 21.KEY RETURN: leaving the apartment and passing the keys (and/or access card) takes place no later than 11:00 (Bulgarian time) on the day of departure. The Visitor/Guest/Owner waits in the apartment for a Menada employee to collect the premises and keys together, unless the booking conditions specified otherwise. The exact conditions and time of accommodation are determined on the day of arrival.
  22. 22.Menada's employees check the condition of apartments located in the vicinity of Sunny Beach, Aheloy, St. Vlas, Elenite, Nessebar, Ravda and Sozopol together with the Visitor/Guest at the moment of taking the keys. For apartments located in other towns, checking the condition of the apartment and its equipment takes place with the participation of persons authorised by the Manager. In case of noticing any shortages or damage not reported by the Visitor or Guest, Menada will notify the Visitor or Guest and the agreement of the parties will call him to explain the situation and/or immediately remedy the damage.
  23. 23.The time of departure must each time be determined with the Visitor at the time of picking up the keys, but normally cannot be earlier than 07:00 in the morning. It is possible to leave the apartment before 07:00 for an additional fee of EUR 10 upon prior notification. Does not apply to guests in Tsarevo.
  24. 24.Failure to return the keys (and/or access card) under the above principles will result in a contractual penalty of EUR 50 for each hour of delay (cost of reorganising the cleaning and compensation for new Visitors awaiting the release of the Apartment). The Visitor/Guest/Owner, by signing these Regulations, fully accepts the information about the above-mentioned costs and, in the event of a delay, undertakes to pay a contractual penalty.
  25. 25.In the event of damage to the furniture or equipment of the Apartment during its use during a stay in Bulgaria by the Guest, Visitor, his family/friends or Owner, this fact should be reported to the Menada office in Bulgaria and the price of the damaged or lost item paid there. Replacement equipment can also be purchased independently.
  26. 26.If repair of the damage caused in the Apartment is refused, Menada will call the Bulgarian police unit to the scene and formally report the occurrence of the damage. Visitors are obliged to immediately report any damage caused by themselves/family/friends during their stay. The equivalent of these damages and their removal is covered by Visitors/Guest.
  27. 27.Exemplary market prices of the most important pieces of equipment that could be destroyed (EUR): stove/hot plate 110, fridge 210, kettle 15, set of pots/frying pan 50, iron (if equipped) 35, ironing board (if equipped) 20, TV 350, sheet 15, quilt 30, quilt cover 15, pillow case 10, pillow 10, bath towel 15, medium towel 10. In the event of damage or destruction of other elements, the market price of the item is determined with the Visitor. The Visitor, by signing these Regulations, fully accepts information about the above costs.
  28. 28.Complaints from Visitors should be reported in writing to the Menada office in Poland. The complaint shall be immediately forwarded to the Owner of the real estate and, after receiving the answer from him, transferred to the Visitor. Complaints from Guests are processed directly by the Owner.
  29. 29.Returns and/or complaints can only be made if the Visitors/Guests do not receive substitute apartments of the same or higher value or standard. Returns and/or acknowledgements of complaints will not be accepted if Visitors/Guests refuse to accept substitute proposals of the same or higher value or standard.

Obligations of Visitors and Guests

  1. 1.The number of people who may live in the apartment is limited to the one indicated on the voucher/booking form. Visitors will not arbitrarily increase it. Persons not included in the Voucher cannot stay in the apartment from 22:00 to 06:00. The number of Owner's Guests is determined with the Owner.
  2. 2.Visitors and the Owner of the apartment may not sublet it to third parties, even if the period for which they paid the fee due for the stay has not expired.
  3. 3.The person responsible for handing over the Apartment may refuse to provide the Visitor with keys (and/or access cards) if the number of persons exceeds the number specified on the voucher/booking form or is inconsistent with the number of guests given to Menada by the Owner.
  4. 4.Menada reserves the right not to issue keys (and/or access cards) to persons under the influence of alcohol or intoxicants, posing an imminent threat to other people and property, or in case of refusal to provide personal data for the purpose of registering guests under Bulgarian law.
  5. 5.The Visitor/Guest is obliged to follow the principles of good neighbourhood, adapt to the rules applicable in a given complex (including the Regulations of the Complex), maintain the Apartment in its existing state, and use the Apartment as intended. In the event of a material breach of these Regulations (e.g. default, failure to pay a guarantee deposit, devastation of the Apartment and its equipment, public or unacceptable behaviour that hinders intercourse with other users of the Complex), Menada may terminate the Apartment reservation immediately before the date of departure, without notice and without refund of the payment made.
  6. 6.The Visitor/Guest is obliged to properly secure the apartment, which means accurately closing the entrance door and windows each time he leaves, and carefully storing keys (and/or access cards) without access to unauthorised persons.
  7. 7.In the case of loss of keys (and/or access card), the Visitor bears a penalty of EUR 50 (cost of making a new key/access card, changing the lock in the door and the cost of the lock-exchange service).
  8. 8.The Visitor's duties also include leaving washed dishes and kitchen utensils before leaving. Failure to do so results in a contractual penalty of EUR 15.
  9. 9.An early unjustified departure of the Visitor, without the transfer of the Apartment in the presence of Menada, may result in compensation claims, including failure to return the deposit taken.
  10. 10.During quiet hours from 22:00 to 06:00, Visitors and Guests staying in the Apartments are obliged to behave in a manner that does not disturb the peace of other guests and residents of the property. The Guest/Visitor is obliged to comply with all orders issued by the Manager of the complex in which the Apartment is located.
  11. 11.The Visitor/Guest acknowledges that the Apartment is subject to protection provided by specialised companies, which - in the case of disturbing the silence of the night or use of the Apartment contrary to its purpose - have the duty and the possibility of intervening. The Visitor/Guest acknowledges the possibility of entering the apartment by authorised Menada employees, including in the absence of the Guest/Visitor, for inspection or cleaning purposes, or if it is necessary to remove equipment failures or infrastructure issues in the premises or neighbouring premises, as well as to prevent damage that may occur in it.
  12. 12.The Visitor/Guest is obliged to comply with fire regulations. Apartments are strictly non-smoking. Due to fire safety, it is forbidden to use heaters and other electrical appliances that do not belong to the Apartment. This does not apply to chargers and power supplies, audio and video devices.

Responsibility

  1. 1.
    Menada is not responsible:
    1. a)for loss or damage of money, securities, valuables or valuable items belonging to the Visitor/Guest;
    2. b)for damage or loss of a car or other vehicle belonging to the Visitor/Guest;
    3. c)for inconveniences related to construction, renovation, modernisation or finishing works, etc., which may take place in neighbouring Apartments or outside them;
    4. d)for inconvenience or unpleasantness occurring during stay in the apartment resulting from the lack of infrastructure in a given locality (water supply, electricity) or maintenance or repair of equipment;
    5. e)for inconvenience in the performance of the contract caused by actions or omissions of the Visitor/Guest, by acts or omissions of third parties not participating in the contract (if these actions or omissions could not be predicted or avoided), or by force majeure.
  2. 2.In the event of force majeure, Menada reserves the right to propose to the Visitor/Guest an alternative Apartment. This also applies to cases in which the personal safety of the Visitor/Guest or his property, for reasons beyond Menada's control, cannot be guaranteed.
  3. 3.In the event of inconvenience or unpleasantness occurring during the stay in the apartment, Menada will make every effort to ensure performance of the contract in a selected apartment or a substitute apartment of the same or higher standard (price).
  4. 4.The Visitor/Guest declares that he has been informed that personal data will be processed in connection with the implementation of these Regulations, for statistical and marketing purposes.
  5. 5.At the same time, the Visitor/Guest accepts the application of the Terms and Conditions of Purchasing, Use and Reception of the Apartment to the full extent - including the rules of receipt and passing of the keys (and/or access card) and the Apartment, maintaining the premises in proper condition, and repairing any damage in the premises, if such damage took place - by signing the relevant reservation document.